FAQ

To register for a Restrokart.com account please visit the following link:

You can view our shipping policies via our Policies page.

In order to change your user information, you must first be logged into your registered account. Once you are logged in, click on My Account. You can add, edit, or view your shipping and billing addresses by clicking the respective links. You can also check current order status, view previous orders, or review items.

To register for an account, click the Account Symbol button located in the top right side of our homepage.

We value your feedback at RestrokartStore, so we would love to hear what you think of our products. You must have a registered account to submit reviews. To submit a review, please visit the My Account page, log in, and click on the Review tab

The My Account section of RestrokartStore can be used for a variety of things: changing your user information, checking a current order's status, and viewing past orders. To access the My Account section, while either shopping or viewing the main page, click on My Account at the top of the screen. In order to use the My Account feature you must be a registered user.

You can visit the Password Reset page to have an email sent to you to reset your password.

Registration is not mandatory to complete checkout. By registering you receive the following benefits:

• Access special sections of the site, such as the My Account section, where you can track current orders, view previous orders, add items to a "Wish List", and update your billing and shipping information.
• Reorder quickly by browsing through items you’ve purchased in the past with our Rapid Reorder feature.
• Upload tax forms, create a return, create your own quote, and upload images.

All of the information we receive from you in the registration process is transmitted over and stored on a secure server. You can only access your information after logging in with the unique e-mail and password combination you created during registration.

To place an order, add the items you wish to purchase to your shopping cart. On the cart page, just below the subtotal, you will find our Shipping Calculator. Be sure to correctly choose "business" or "residential," enter your zip or postal code, and then click "Calculate." This will provide shipping costs for the items in your cart. Continue with checkout by selecting either "Proceed to Our Secure Checkout" or "PayPal Checkout" and follow the prompts provided.

Your Cart ID is a six digit series of letters and numbers that uniquely identifies the item(s) in your cart. This ID is found at the bottom of the side bar on the right side of the page. If you have questions regarding items in your cart, please provide this ID for the Customer Solutions Specialist helping you.

When this occurs, we first recommend clearing your cookies and cache for ALL history. If this does not help, we recommend using a new and/or updated browser (such as Google Chrome or Firefox).

This will occur if JavaScript is disabled. To resolve the issue, we recommend enabling JavaScript. If your employer has this blocked and you cannot enable, you can opt out of selecting a saved credit card and manually enter the information instead.

This can happen when the cart page is open on too many separate tabs or browser windows. The site is not able to recognize which items you would like to proceed with through checkout. We recommend closing any extra tabs or browsers with an open cart page before moving forward with the checkout process.

We have stores at following location:

Ludhiana : 82, Model Gram, Kochar Market Chowk, Ludhiana-141002.

Jammu : 335-Royal Enclave, South Extension, Trikuta Nagar Jammu 180012

We receive many requests for donations to benefit organizations throughout the country. While they are all worthwhile causes and we appreciate the request to support, we are limited in the amount of giving we are able to provide. There are local organizations and charities we support each year in the areas surrounding our corporate and warehouse locations. Regretfully, we are unable to grant requests from our customers.

Our Customer Solutions Specialists are available from 9 a.m. to 7 p.m. (Mon - Sat).We can be reached by e-mail (contact@restrokart.com), Live Chat, or phone to answer any questions you may have!

RestrokartStore has been in business since 2005. Please visit the About Us page to learn more about our company!

Before contacting us, please search our Frequently Asked Questions to see if your question has already been answered! If you have any further questions, our Customer Solutions Specialists are available 24 hours a day from Monday through Thursday, from 12 a.m. to 8 p.m. on Friday, and from 9 a.m to 4 p.m. EST on Saturday and Sunday. We can be reached by e-mail (info@restrokart.com), Live Chat, or phone to answer any questions you may have!

Once your order is placed, we cannot guarantee that it can be modified or cancelled. If you wish to modify your order, please contact us as soon as possible.

Once your order is placed, we cannot guarantee that it can be cancelled. If you wish to cancel your order, please contact us as soon as possible. If you are a registered user, visit your “My Account” page and view your pending orders to see if immediate cancellation is possible.

Registered customers can sign-up for 'Shipment Updates via Text' in their account settings to receive an SMS text message when packages are out for delivery, delivered or encounter a problem. Text messages will be sent for all packages shipped after you complete the sign up process. This service may not be available and/or may not include tracking for packages that are shipped directly from one of our manufacturers.

Text messages may also be sent when there is an urgent need for information to continue to process your order. These situations could include (but are not limited to):

• Payment processing errors
• Expedited order delays
• Confirmation of order details
• Delivery requirements

Text frequency based on user orders. Message and data rates may apply.

We do offer installation services for equipment (specific brands) purchased through our site.

Please visit the Track Your Order section of our site or, if you are a registered user, you may log into your account and go to the My Orders section to check the status of your order.

You will be e-mailed a copy of your invoice once your order is placed and after the order ships from our warehouse. To obtain another copy, log into your account and go to My Orders. You will see an option to “Download Invoice” or “Email Invoice” for each order you’ve placed. If you do not have an account with us, please contact a Customer Solutions Specialist to request a copy via email.

In stock items usually shipped within 24Hrs.

Local Delivery : Same day.

Our of Station Delivery : 1-2 Days.

As an e-commerce company, our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order.

In-stock items generally ship in 1-2 business days. For items shipping from the manufacturer, estimated processing times are listed on the item’s page. If you have a time constraint on your order, please feel free to contact us before placing the order and we’ll be happy to check availability for you.

If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Solutions team. They will work with you to reship the correct item or offer a refund. We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item.

There is no minimum order requirement to purchase from our site. We accept all orders large and small!

Great care is taken when packing your order, but on rare occasions an item may have been missed. If any part of your order is missing, please contact us within 5 business days of receiving your order so we can find a solution for you!

***If your order shipped via Common Carrier, please read carefully!***

If any item or packages are missing, you MUST do the following:

• Note it clearly on the delivery receipt before signing it
• Keep your copy of the delivery receipt
• Contact us within 1 business day

While we do our best to avoid this, part of a shipment can occasionally go missing during transit and we must go to the carrier company to start a trace for the missing items or receive reimbursement if the items are ultimately deemed lost. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part of your shipment is missing and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation or replacement of the missing items.

To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order’s validity, we will reach out via email.

To save you the hassle of handling multiple shipments, we will make every attempt to ship your order in one shipment. If multiple shipments of your order are required, we will send you tracking information for each separate shipment to help track your order. When split, the full amount of the shipping costs will be charged in the first shipment. If you want part of your order sent with expedited shipping and the other part sent using standard ground shipping, please place two separate orders.

Yes

Yes. We are able to accept most prepaid credit cards as long as the card has been registered with a billing address. Only a single credit card may be used to process the order.

We are not able to accept orders via phone or fax. All orders must be placed online through our secure server or a store Visit (100% advance payment)

Yes, we accept purchase order. However, the 100% advance payment as to be done before shipment of goods.

Yes, We offer leasing as a method of payment . For details contact our customer Service.

Here at RestrokartStore, it is our top priority to ensure your personal information is secure! To do this we employ the best security available on the net for transmitting your personal information: SSL. SSL safeguards your information and guarantees your privacy while ordering through our site. You can see SSL is being employed by the lock icon at the bottom of your screen and the 'https' in the address bar, as opposed to the 'http' that is normally there.

All pricing is listed in INR () on the website.

Please email our Customer Service Department at contact@restrokart.com or Live Chat with us.

We accept all major credit cards including MasterCard, Visa, American Express, and Discover. We also accept alternative payment methods including check, money order, wire transfer, and ACH transfers for orders with an order total of at least Rs25000. We offer leasing for orders with an order total of at least Rs100,000. And lastly, we offer Net 30 terms through a third party company, Blue Tarp.

Your card will be charged in full once the first item(s) on your order ship. When you place an order on our website, an authorization is placed on your bank account for the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. These authorizations may show as “pending” on your bank statement until the funds are captured. If your order has an extended lead time, a member of our Payments team may reach out requesting to charge the card in advance to avoid losing the authorization

Because one of our goals is to provide helpful foodservice information, we may redirect you to external websites. We are not responsible for the privacy practices or content of other websites. If you have any concerns, we recommend reading that site’s privacy policy.

RestrokartStore is the sole owner of the information that is collected from customers on this site. We do not share any information about you with third parties in any way. Customer information is used by the RestrokartStore to:

• Process orders
• Provide a personalized shopping experience for registered customers
• Send e-mail newsletters full of specials and helpful information to those who opt to receive them
• Monitor traffic patterns to improve our site's functionality and user-friendliness

At RestrokartStore, security and privacy are top priorities. Our site uses HTTPS and is encrypted in-transit to safeguard your personal information. The site and our datacenter maintain Payment Card Industry (PCI) compliance and we do not store your credit card information. RestrokartStore.com is also scanned regularly to ensure the safety of our customer data.

RestrokartStore uses cookies to uniquely identify each customer. A cookie is a file that is placed on your hard drive by the web browser. Cookies do not divulge any personal information about you; they are solely used as an identifier. On our site, cookies allow us to keep track of things like what is in your shopping cart and when you are logged in. In order to shop on our site, you must have cookies enabled.

To find out how to enable your cookies, click on the link below that corresponds with your browser type and follow the instructions!

Google Chrome
Internet Explorer
Mozilla Firefox
Safari Microsoft Edge

Select products on our site are able to be customized and are designated by a special banner on their page. You can also see a full list of customizable products at our Customizable Supplies page. These products typically have order minimums, extended lead times, and fees associated with them. Customized products are non-returnable.

RestrokartStore does not offer product samples.

We do not sell used equipment. If you are looking for discounted equipment, please visit the Outlet page to view our scratch and dent inventory and learn more about our Outlet Policies.

If a warranty is available for an item, the details of the warranty can be found as a downloadable PDF labeled “Warranty” on the item’s page. All warranty claims are handled based on the manufacturer’s warranty policy

Let us know! We want to be a one-stop-shop for all of your restaurant equipment and supply needs. We may be able to help you find what you’re looking for and we are always willing to listen to your suggestions for product additions on our site. Many of the newest products being added to our site are a result of our customers’ suggestions. You can utilize the live chat feature on our website or send an e-mail to contact@restrokart.com and let a Customer Solutions Specialist know how we can help you get the items you need.

All regularly stocked items, with the exception of consumable products, can be returned within 30 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.

If your original payment method was made by wire, check, or ACH you will be offered store credit or a check refund.

Return requests for Special Order products and products shipped direct from the manufacturer must be issued by our Customer Solutions Specialists. Not all Special Order items can be returned.

All orders placed through RestrokartStore will be shipped to their destination via a commercial carrier. For safety, insurance, and logistical reasons, customers cannot pick-up orders from our warehouses.